Testimonials

I don’t remember how many O’Donnell Hondas I’ve owned. Plus, three of my sisters, two neighbors, and oh, yeah, the best man in my son’s wedding. One of the best parts of the O’Donnell experience is the service department. Jeff, Kathy, Steve, and all the great people there, led by Jerry Furr, make me feel welcome and confident. I know they’ll make sure my car gets all the proper care, but nothing I don’t need. I went to one of those quick oil change places once, and they came out with a big list of additional things that I should do. I left there and went straight out to O’Donnell. Jerry had a technician look at my car. It didn’t need any of that stuff. I trust that my car will be safe, and last a long time, because of that quality of service. Also, they are just all so nice. Not to mention the waiting area: a big tv, coffee, a kids’ space, a quiet room, and desks with outlets for your laptop or phone! It’s just the best. Period.

Cary Black

O’Donnell Honda is a company that highly values their employees and customers. Under the leadership of Tom O’Donnell employees feel appreciated and are often promoted from within to higher positions. This also adds a sense of trust and familiarity that makes a customer want to come back. As an employee for 45 years, I have always felt rewarded and proud of my work ethic at O’Donnell.

Howard Beaver

The relation between the Miller family and Tom O’Donnell began many years ago when Margot was thinking about buying a Honda wagon, Tom, in his usual friendly manner, said “Just drive it home, keep it a couple of days –see how you like it”. Margot, being a little nervous, did drive it home and bought it the next day! Over the years we have bought 5 or 6 cars from Tom and still use the O’Donnell Service Center for our 13-year-old Accord expertly handled by Ernie Pepe! Not only the best of service but a wonderful and very dear friend!

The Miller Family

Our family of four has had 22 Hondas in the past 33 years from O’Donnell Honda. These vehicles have provided reliable transportation for work, carpools, and road trips over the years as our family needs changed. The sales and service departments managed by Brian and Jerry are outstanding to say the least.

Congratulations to O’Donnell Honda on 50 years of excellence!

The Moniuszko Family

For more than 36 years O’Donnell Honda has supplied over 15 vehicles to Maxalea’ s fleet. We recommend O’Donnell Honda to our family, friends, employees and green industry partner’s.

The staff at O’Donnell are courteous, friendly, and above all professional. From sales to service their attention to detail is outstanding.

It has been a pleasure working with Tom, Brian, Jerry, Cathy, Terry, Jeff and many others of the O’Donnell Honda family.

We congratulate you on your Golden Anniversary and look forward to continuing sales and service to our landscape contracting fleet of vehicles.

All the best,
Maxalea and the McWilliams family

I have been with O’Donnell Honda since March 1984. I began my tenure as sales for nearly 9 years, then moved onto Service department. I liked the technical side of the business as technical specs always interested me. I can say working for O’Donnell Honda is unlike any other automotive store. From the very beginning I noticed employees who were already with the company from the beginning. Bob Slaght, Lee Scherr were the veterans of sales. Family type atmosphere with familiar faces help keep us consistent. Since locating to Catonsville Service Center, I have had customers in past who have had to move child seats from vehicles at time of drop off, today we have those very children driving their vehicles to our service department to be serviced. Being part of a great supporting team of people gives us the ability to outperform any of our competitors. There’s a good chance that if you’re reading this, we have serviced or sold you a vehicle, or someone you know has done business with us. 50yrs, Wow! I’m proud to be a part of this wonderful family and look forward to many more milestones to come.

Ernie Pepe

The entire team at B & L Sales congratulate Tom O’Donnell for an outstanding 50 years with Honda.

We have had the pleasure of doing business with O’Donnell Honda throughout this time, and look forward to many more years to come. Tom’s standard of excellence, dedication and sincerity are an inspiration to all of us.

I want to express my personal appreciation for Tom’s achievement of this milestone, and am proud to say “My good friend Tom O’Donnell”. He and my late dad Jim Lekas had both a business relationship as well as a close friendship that spanned many years, and it was an honor to have him speak at Jim’s Celebration of Life. As always, Tom is the consummate gentleman.

Congratulations Tom! We are proud of your outstanding achievement as a top Honda dealer.

Tom Lekas, President

B & L Sales, Inc.

My son, Spencer, was a sophomore in college when my wife, Ann, and I decided to buy him a used car to take back to school. Spencer and I spent the afternoon going to used car lots, but did not have any luck finding something reliable for a reasonable price. We finally went to O’Donnell Honda as our last stop. Spencer and I ended up buying a sixteen year old Toyota Camry. The Sales Associate was very nice and the $6,000 price was right.
A couple days later, I was hitting golf balls at a range before my tee time, when Tom O’Donnell approached me and thanked me for purchasing a car at his dealership. He was very appreciative of the business and wanted to make sure all was right with the car. For the next month, every time I saw Tom he would ask about the car and told me that if at any time I was not satisfied with the car to please let him know. I thought, no wonder Tom is such a successful business owner; he made me feel confident about my $6,000 purchase. I passed this information onto my son Spencer as a good lesson for business practices.

The car was perfect for my son in college and as he entered the working world. The car lasted another 4 years with us, and then our neighbor ended up purchasing the car for his college bound niece.

Charlie Stieff

I was with my daughter Debbie back in 2002 when she purchased her first new vehicle from O’Donnell Honda. It was a 2003 Blue Honda CRV and she still has it today!

Shortly after she purchased her CRV she moved to Colorado, using it for daily errands and to travel throughout the mountains and deserts out West, camping, hiking, biking, and snowboarding. Her CRV has over 176,000 miles on it now and it still easily handles all the back roads and trails the mountains of Colorado and Wyoming and the deserts in Utah and Arizona, and it still rides comfortably in town and on the highways. It is always outside, never garage kept, and still look good inside and out! It has been the perfect vehicle for all her needs and all she has ever done is change the oil and put gas in it. She NEVER wants to give it up!

Debbie Hanna

Tom O’Donnell and I first met in 1972. Even way back then, Tom could foresee Honda becoming the brand it is today.

In 1983 we started working with Tom to design and build a new 3,600 square floor Honda Sales facility and a new 12,100 square foot Honda Service facility to be located at Route 40 and Rodgers Avenue in Ellicott City, where it is today. The new facilities were completed in 1984 and things rapidly grew from that

point on. Over the years we worked with Tom to continually upgrade and expand his facilities, including construction of separate buildings for Pre-Owned Car Sales, State Inspection and Detailing, and a Honda Dealer Service Center in Catonsville. Today O’Donnell Honda has state of the art facilities totaling more than 40,000 square feet and a professional customer oriented sales and service staff making buying or servicing your vehicle a pleasant experience.

I have known Tom O’Donnell professionally and as a friend for more than 50 years now. Tom has always been honest, straight forward, professional, and committed to do things the right way in business and treating his customers and friends with the utmost respect and kindness.

Knowing Tom’s character and his commitment to customer service and satisfaction, I am sure O’Donnell Honda will continue to be one of the top rated Honda dealerships in the Country.

Robert W. Hanna

I have been working with the O’Donnell Honda family for 37 years. I met my husband while working in the service department. He is a tech and I am a service advisor. We have been married for 31 years. We have a son that also worked with us at one time. We ride to work together. I can’t get away. Ha Ha!! We love working for the O’Donnell Family.

Happy 50th Anniversary.

Kathy Tabeling

Congratulations on the 50th Anniversary of O’Donnell Honda – the best car dealership in America – from the Bennett Family! We started buying cars from O’Donnell over 40 years ago when my husband was a young lawyer, our children were being born and I was driving carpools all the time. All three children obtained their drivers licenses driving O’Donnell Honda cars. Now my husband is a Federal Judge… we have grandchildren… and I am a grandmother still helping with carpools. As always, this has been done with Hondas from O’Donnell…. Great care and great service. We are proud to be part of the O’Donnell Honda family on this 50th Anniversary!

Sincerely,
Jane L. Bennett

My late husband Phil and Tom were fraternity brothers at Maryland over 60 years ago, and their friendship stayed strong all those years. After driving O'Donnell Pontiacs for several years, we switched to Hondas. And one of us would drive from Washington to the Ellicott City service center for all servicing, enjoying lunch with Tom while car was being worked on. But then the Collision Center opened in Catonsville and we (unfortunately) became regular customers there, too! One time we were there twice in one month! The last visit was less than a year ago! Doing business with Tom and his staff was always a pleasure and hassle-free.

Congratulations on 50 years of extraordinary service!

Elayne Smith

When I started working at O’Donnell Honda my son was 4 years old. Even at that young age, he knew he wanted to be in the automotive business. Now 30 years later, we could not imagine working anywhere else! The O’Donnell’s care tremendously about every employee and customer. Making countless lifelong friendships has been the most enjoyable part of my job.

Valerie Hagner

I worked at O’Donnell Honda for 17 years until I retired, and I am proud to say that it’s the best dealership I’ve ever worked in. They understand that you have to have satisfied employees to have satisfied customers and they take care of both their employees and their customers. Congratulations on 50 years!

Roy Fordyce
Retired Body Shop Manager

Have been going to O’Donnell Honda for about 7 years for services. Liked service so much there, we bought our last car there too…so had to buy Honda. Had a very good sales experience too. My wife always feels confident going there herself when I’m always traveling. We live 1 mile away from Jim Coleman Honda and we drive 10 miles to O’Donnell Honda. Worth the extra time and inconvenience of distance for great service.

Brought vehicle in for same day service. Was completed quickly and vehicle was ready before the end of the day. Service writer was courteous and efficient. I’ve been a customer for over 20 years and I highly recommend them to anyone.

Mitchell Anest

The Service Department is the most efficient and customer friendly I have ever experienced. My last two leases have been from O’Donnell and I plan to remain a loyal customer. Who knew getting your vehicle serviced could be so much fun.

Rick Hubata

I enjoy O’Donnell Honda for its professional, excellent service. I enjoy having any Honda serviced here for the excellent quality of service that is given.

Let me explain, my old Honda Pilot was in an accident and was totaled. So, I purchased a Ford Escape (loaded), had problems with the wheel bearings, took it to a Ford dealership and I trusted them to put aftermarket parts on my Ford. Next, I purchased a 2020 Subaru-Outback. Took it to get services and the dealership driver hit the wall, moving it! I got rid of it and gave it to my daughter. I took her Chevy Equinox to the dealership and when I picked it up, they told me I had a flat tire and that they would replace it.

In the past and even today, I trust this Honda dealership because they give service that I trust. In addition, they have the greatest service rep. That’s why I came back to Honda. I trust them with my 2022 Honda Pilot for the great quality of service plus my service rep, Steve Larkins, is also awesome and always greets you with a smile.

Sharon Barnette

I have always had an awesome experience here at Honda. I’ve had two Honda’s and now I’m bringing my Acura here. Every time I’m here, I have a great visit. If it’s a major job or just an oil change, I receive the same outstanding customer service. The staff here are all professional and knowledgeable. I feel safe driving knowing my vehicle has been serviced here.

Adrienne Farrar

I was a district manager for American Honda Motor Co. for 31 years and called on over a hundred Honda dealerships in the mid-Atlantic region in that time. I was fortunate enough to be a district manager for Tom O’Donnell and O’Donnell Honda for 24 of those years. The main goal of a district manager is to ensure that your dealers are providing excellent customer service. This involves everything from personnel training to clean attractive facilities to specialized tools to proper parts stocking to service advisor training and so much more.

O’Donnell Honda is an exemplary dealership. That can be measured by the longevity of their employees and their exceptional product knowledge in sales, service and parts. It is also reflected in their top-performing Sales QDS scores (Quality Delivery Score) and their Service CSE scores (Customer Satisfaction Index). Tom is an exceptional dealer principal. He knew the names of all his employees and would walk around the store and engage with them. He understood that the key to building lifetime loyal customers was through experienced, knowledgeable, caring employees and he made sure to model that caring.

O’Donnell Honda also won the Honda President’s Award 10 times over the years which is only won annually by a select few Honda dealers. Congratulations to Tom and his management team for providing 50 terrific years of Honda sales and service. It remains a pleasure to have worked with Tom and his staff over those 24 years.

Bill Wheatley-Heckman

District Parts/Service Manager Retired American Honda Motor Co.

O’Donnell Honda Service Department always delivers 1st class quality service is second to none when it comes to car care. I wouldn’t have anyone else touch my vehicle.

Darron Wheeler

I have owned multiple Honda’s over the years and truly have to say the Service Department is second to none. There are so many reasons to service my Honda’s at O’Donnell. The staff is so knowledgeable and friendly, prices are so fair and length of time to have service done is incredible. Thanks for all that they do.

Evan Sands

For 30 years and counting, it’s been honor…and a lot of fun…to be a part of the O’Donnell Honda Family as both a customer and employee. It’s refreshing to work for a company that inspires both continuity and loyalty from their customers as well as employees.

Melissa Wald